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Eddoras
Level 3: Gumshoe

SMW3 Cable Ping to HK

Hi all over the last couple of days ping to HK has doubled to about 200, cannot find anything - anyone know?

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9 REPLIES 9
Level 21: Augmented

Re: SMW3 Cable Ping to HK

SMW3 is old and having fair share of issues... It's going to be replaced... So, probably another fault...
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

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Eddoras
Level 3: Gumshoe

Re: SMW3 Cable Ping to HK

Yeah that would be my guess too. Roll on INDIGO
Level 24: Supreme Being
Level 24: Supreme Being

Re: SMW3 Cable Ping to HK

It is a fault that started in the wee hours of Thursday morning off the top of my head
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

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Eddoras
Level 3: Gumshoe

Re: SMW3 Cable Ping to HK

Thanks. Very bad packet loss as well.
Eddoras
Level 3: Gumshoe

Re: SMW3 Cable Ping to HK

anyone have an update on this?
Support Team
Support Team

Re: SMW3 Cable Ping to HK

Hi Eddoras,

 

I would suggest reaching out to the tech support team for further advice on this, you can get them via 132200 or via live chat  http://tel.st/73z97

Get back to me if I can offer further advice.

Angela 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: SMW3 Cable Ping to HK

Last info I have is that a cable ship was being mobilised with no ETA yet
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Eddoras
Level 3: Gumshoe

Re: SMW3 Cable Ping to HK

Hi

 

any news on the SMW3 outage?  The ping seems better but routing still going via east coast (I'm in Perth)

Level 24: Supreme Being
Level 24: Supreme Being

Re: SMW3 Cable Ping to HK

Still no ETA for the cable ship
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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