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We're sorry to hear that you are experiencing issues with your Broadband service.
Before anything else, I'd recommend that you check our Service Status page to see if there is a reported issue in your area that might be causing the issue. You can find our service Status page online here:http://servicestatus.telstra.com/
If there is an outage listed, then we are already working to fix the problem for you - and there may be an estimated restoration time listed next to the outage.
If there isn't anything listed for your area, then our Technical Support Team will be more than happy to assist you in working out what's happening with your connection, and they are available 24x7 to do so, either over the phone on 133 933, or via Live Chat: http://tel.st/gq6m