Was this helpful?
I'm sorry to read you are having difficulty accessing your WiFi Booster.
Can you clarify, are you trying to access your WiFi Booster's control panel? Instructions to access the WiFi Booster's control panel are:
As you have two boosters, you will want to turn one off when you do this.
Further support for the WiFi Booster can be found here https://tel.st/t4pc4
Let us know how you go.
All moderation actions are supported by the CrowdSupport Community Guidelines
Hi - Not sure how you have connected yours and if you have done this, so apologies in advance - do you have a LAN cable from Gen 2 Booster No 1 to the Telstra Smart Modem Gen. For orders with existing Gen 1 Modem owners, you receive two as they are a bolt on Wi-Fi Network/Booster which in most cases replaces the Modem's Wi-Fi Network (exceptions can exist for large cabled homes) vs Wireless Mesh arrangement which uses the Modem's Wi-Fi Network on Gen 2 Modems.
Booster No 2 wirelessly connects to Booster 1. I would expect the SSID/Password of the Booster to be on the label underneath the Booster No 1 - check both in case you have looked at Booster No 2. Once LAN connected , Booster 1 is paired via WPS button to the Modem (blue LED) and then pair Booster 2 (Orange LED) - according to QSG attached. You can then make a decision as to reprogram all your devices to the new SSID/Password or change them to your existing Home Wi-Fi Network. If you wish to retain your existing Home Wi-Fi identity, Telstra also mention that you may wish to change your original Home Wi-Fi SSID in the Gen 1 Modem to something else or turn it off. Blue LEDs mean good coverage.
Did this QSG come with your Boosters - it gives a good explanation of installation guide. https://www.telstra.com.au/content/dam/tcom/personal/aem-cloud-content-migration-assets/internet/Ban...