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Level 1: Cadet

Setting up netgear wifi extender with Telstra Gateway Max

I'm trying to set up a Netgear wifi extender just purchased (2018) with my telstra gateway max and can't get a solid green light on the extender. Also on my Telstra Gateway Max the WPD light and the wi-fi on/off lights are not illuminated. Can someone please help? Thanks in advance. 

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3 REPLIES 3
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Telstra (Retired)
Telstra (Retired)

Re: Setting up netgear wifi extender with Telstra Gateway Max

Depending on the model of your modem (we had a couple with the same name), you may need to press the Wi-Fi on/off button to turn it on. Do you have any devices connected to your modem via Wi-Fi currently?

 

With the Netgear Wi-Fi Extender, you may need to manually configure the Wi-Fi settings instead of using WPS. The instructions should be included in the start up guide that came with it. 

 

Let us know how you go.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Setting up netgear wifi extender with Telstra Gateway Max

Sounds like a cable gateway max
The WiFi light itself won't be on but the the 2.4 and 5g lights should be

The WPS light wont turn on until you hold the lock symbol button for a couple of seconds from what I remember, and will blink amber to indicate it is in pairing mode
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
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Support Team
Support Team

Re: Setting up netgear wifi extender with Telstra Gateway Max

Hi @NSGHBS,

 

Have you had the chance to give it another go since the replies from Shellock and Yastiandrie?  

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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