sandman61
Level 1: Cadet

Skype for Business not working on NBN

I'm having terrible trouble getting SfB working properly over my home NBN connection. Sound quality on both ends is perfect and I can see video from the other side perfectly, however my video is always frozen or blank to the other side. 

 

I've done all the usual like reset the modem, my device, and spent days on the phone to Telstra support with no success. When I switch my device to 4G the video issue is resolved but it simply won't work on my NBN connection. I've done speed tests and my download is 93.5mbps and upload is 34mbps.

 

I'd really appreciate it if anyone can offer advice? 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now