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Darrylp1
Level 2: Rookie

Slow Bigpond cable

Answered
I have noticed my speeds have slowed lately and have just run a speed test which has given a reading of 0.55 mbps upload speed. Ive been using Bigpond cable for the last 10 years or so and this us the slowest I have ever seen.
No maintenance or service issues are currently in my area and my account is well up to date so there are no restrictions or shaping issues affecting it.

Any ideas?
2 ACCEPTED SOLUTIONS

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Slow Bigpond cable

Have you tried the basics like resetting the router?

 

.55 is very slow indeed, I had it with my cable at one point and in order to resolve it, BPTS needed to reset the line no their end, as there was something going on in the information reaching the router. 

 

So if you aren't shaped, and restarting doesn't work, I would try give BPTS a call (133933) and see if they can get it working.

 

 

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

Level 23: Superhero
Accepted Solution

Re: Slow Bigpond cable

Darryl, whilst everything Dr Qwerty said is absolutely correct, when my cable does things like yours, if you switch off the modem and remove the cable from the modem or wall for a few minutes, and reconnect it, then turn the modem on, if your luck is working, it may do the trick, and anyway BP will tell you to do that as well.

 

Hope it all works

Kind regards

Professor Phone

I am Not a Telstra employee.

If I have helped you, a click on the Kudo icon would be appreciated.

If my advice has been a solution, please also click on Solution.    Many thanks.

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

View solution in original post

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3 REPLIES 3
Darrylp1
Level 2: Rookie

Re: Slow Bigpond cable

Sorry I meant download not upload. Upload was only 0.03mbps.
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Slow Bigpond cable

Have you tried the basics like resetting the router?

 

.55 is very slow indeed, I had it with my cable at one point and in order to resolve it, BPTS needed to reset the line no their end, as there was something going on in the information reaching the router. 

 

So if you aren't shaped, and restarting doesn't work, I would try give BPTS a call (133933) and see if they can get it working.

 

 

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

Level 23: Superhero
Accepted Solution

Re: Slow Bigpond cable

Darryl, whilst everything Dr Qwerty said is absolutely correct, when my cable does things like yours, if you switch off the modem and remove the cable from the modem or wall for a few minutes, and reconnect it, then turn the modem on, if your luck is working, it may do the trick, and anyway BP will tell you to do that as well.

 

Hope it all works

Kind regards

Professor Phone

I am Not a Telstra employee.

If I have helped you, a click on the Kudo icon would be appreciated.

If my advice has been a solution, please also click on Solution.    Many thanks.

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

View solution in original post

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