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rocksolid054
Level 1: Cadet

Slow Cable Speed at night time only

Answered

I have telstra cable with a 500gb monthly limit and the speed boost witch costs 130$ a month during day i get 115mbits down and 2.4 up and once its past 7:30pm at night it drops too 3-10mbits before we moved here i had fine at night on different exchange just wondering how i go about getting it fixed dont see point pay 130$ a month if internet is useless at night time cant even play games online past 7:30  here is my speedtest that was taken  

 

http://www.speedtest.net/result/5262167570.png

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Slow Cable Speed at night time only

Generally it requires a backhaul upgrade of the cable node. It is possibly already slated to be upgraded but it can take a fair amount of time before it's done.
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
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5 REPLIES 5
j6a
Level 3: Gumshoe

Re: Slow Cable Speed at night time only

rocksolid054

 

There is a thread going on the same issue on the Castle Hill NSW exchange.

 

1-2 Mbps downloads after 6pm every evening...

 

Seems Telstra have a big problem.

 

Getting a response from Telstra tech support is impossible - they keep offering to send a technician out , that tells you your connection is fine.

 

You can lodge a complaint easiliy here:  https://www.tio.com.au/

Level 24: Supreme Being
Level 24: Supreme Being

Re: Slow Cable Speed at night time only

There is probably nothing with the line itself, Sounds like a classic case of congestion.

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
rocksolid054
Level 1: Cadet

Re: Slow Cable Speed at night time only

Is there any possible way too get this fixed ? even if they do send out a tech for nothing
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Slow Cable Speed at night time only

Generally it requires a backhaul upgrade of the cable node. It is possibly already slated to be upgraded but it can take a fair amount of time before it's done.
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
j6a
Level 3: Gumshoe

Re: Slow Cable Speed at night time only

rocksolid054,

 

If it is network congestion then upgrades need to be done at the exchange level. Send a tech out wont achieve anything ( trust me I have tried this ).

 

The best thing you can do is lodge a complaint with the TIO

 

https://www.tio.com.au/

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