BJB2810
Level 1: Cadet

Slow Cable internet

Hi Telstra

 

I have  gen 1 smart modem you sent to help with get consistent coverage and decent speed and yet its still crap and spends so much time connected to 4G. Beyond that the modem doesnt come with aerials which would certainly help in home coverage when I get it. 

 

Help before I change providers as Im over it..

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1 REPLY 1
Level 22: Superhuman
Level 22: Superhuman

Re: Slow Cable internet

You'll need to call support on 13 22 00 to get your service looked into. Could be a fault with your connection.

Please post your modem RF stats:
On a Cable Home Network Gateway
(CG3100D):
http://192.168.0.1/ > Connection (Under Maintenance)

On a Cable Gateway Max
(C6300BD):
http://192.168.0.1/ > Advanced > Broadband Connection > Connection Settings

On a Cable Adapter
(CM450):
http://192.168.100.1/ > Broadband Connection > Connection Settings

Default Username/password: admin/password
You're looking for Frequencies, Power Levels, SNR, etc

For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

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