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Slow Download and Upload speeds

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Have ultimate 3.0 cable running Netgear 3100 modem download speed 16.4mbps upload .876kbps have made multiple x calls to complaints without success. Have had to connect 5 devices of 8 to ethernet cable to get some service, remaining wireless devices run slow.
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Level 2: Rookie
Accepted Solution

Re: Slow Download and Upload speeds

Interesting your first question was, have I contacted technical services, since the 18th of July 2013 I have tried to resolve this issue via complaints, at no time did anyone from complaints direct me to tech support. The day I posted I contacted complaints and asked for a supervisor, the upshot of that conversation was, complaints would lodged a request with tech services and to expect a call. as of now no call. In frustration I contacted Telstra via 24/7 chat and received a call back within 4 hours, and a tech is attending my home friday 9th. Yes the problem with slow internet is related to the time of day.
Thanks for the reply.

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2 REPLIES 2
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Level 21: Augmented

Re: Slow Download and Upload speeds

Hi Ausqld,

Have you tried talking to technical support or just complaints? You might have more luck with the technical consultants. Is it slow at all times of the day or just during certain times? Tech support may need to either replace your modem or get a tech to visit you and check the network.
Lathania

_____________________________________________
I'm a Telstra employee posting on my own volition, my opinions and comments are my own and may not reflect Telstra's values and policies.
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Level 2: Rookie
Accepted Solution

Re: Slow Download and Upload speeds

Interesting your first question was, have I contacted technical services, since the 18th of July 2013 I have tried to resolve this issue via complaints, at no time did anyone from complaints direct me to tech support. The day I posted I contacted complaints and asked for a supervisor, the upshot of that conversation was, complaints would lodged a request with tech services and to expect a call. as of now no call. In frustration I contacted Telstra via 24/7 chat and received a call back within 4 hours, and a tech is attending my home friday 9th. Yes the problem with slow internet is related to the time of day.
Thanks for the reply.

View solution in original post

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