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Wiradjuri
Level 1: Cadet

Slow NBN since repair

Answered

Connection speed used to be 25 down and 5 up.

DSL mode fast.

FTTN connection

Ever since a fault was dealt with ( some time ago ) it has been Max Line rate 5 Up and 10 down with the Actual Line rate slightly below this.

Isnt 25 the Minimum through Telstra.

Bundle is Telstra Premier Large Bundle + Foxtel Platinum

 

Cheers

Les

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Slow NBN since repair

You'll will more then likely have to reraise this as a fault

 

Downstream attenuation is way too high which is why the maximum line rates are so low, even below what NBN consider their minimum

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

View solution in original post

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4 REPLIES 4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Slow NBN since repair

can you post the full DSL stats page?

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Wiradjuri
Level 1: Cadet

Re: Slow NBN since repair

DSL Status

Up

DSL Uptime

2days 4hours 20min 16sec

DSL Type

VDSL2

DSL Mode

Fast

Maximum Line rate

5.25 Mbps 9.76 Mbps

Line Rate

5.25 Mbps 10.39 Mbps

Data Transferred

747.36 MBytes 343.08 MBytes

Output Power

5.9 dBm 9.8 dBm

Line Attenuation

35.0, 56.3, 0.0 dB 37.2, 67.6,N/A dB

Noise Margin

6.7 dB 5.3 dB

 

DSL stats

 

Parameters

                                                                   Last 15 min        Current Day Prior Day           Showtime

Link Retrain Count

0

0

0

0

Sync Bandwitdh(Down/Up)

-

-

-

10.39M/5.25M

Loss of Sync,LOS(Local/Remote)

0/0

0/0

0/0

0/0

Loss of Framming,LOF(Local/Remote)

0/0

0/0

0/0

0/0

Loss of Margin,LOM(Local/Remote)

0/0

0/0

0/0

0/0

Forward Error Correction,FEC

19316/491074

317/10796

19316/491074

89039/739232

Cyclic Redundancy Correction,CRC

0/0

9/135

8/130

43/295

Errored Seconds,ES

0/0

7/52

8/78

36/141

Severely Errored Seconds,SES

0/0

0/0

0/0

0/0

Unavailable Seconds,UAS

0/0

0/0

0/0

0/0

Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Slow NBN since repair

You'll will more then likely have to reraise this as a fault

 

Downstream attenuation is way too high which is why the maximum line rates are so low, even below what NBN consider their minimum

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

View solution in original post

Wiradjuri
Level 1: Cadet

Re: Slow NBN since repair

Shall do,

Thanks

 

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