Unfortunately, I have noticed that since the NBN rollout commenced in our area, the speed now averages around 3 Mbps or less. Could someone please tell me if this the norm, I'm almost ready to switch to another provider to see if they are any better. Thanks.
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Post your modem RF stats:
On a Cable Home Network Gateway
http://192.168.0.1/ > Connection (Under Maintenance)
On a Cable Gateway Max
http://192.168.0.1/ > Advanced > Broadband Connection > Connection Settings
On a Cable Adapter
http://192.168.100.1/ > Broadband Connection > Connection Settings
Default Username/password: admin/password
You're looking for Frequencies, Power Levels, SNR, etc
Are the tests being run via Ethernet or WiFi?
Are they being run during peak times (E.g 3PM-12AM)
Can you confirm for me that you have tested the speed on a computer that is connected directly into the BigPond Cable modem via an Ethernet cable and all other devices disconnected or turned off?
Are the speeds 3 Mbps at all times or only during certain times of the day?
Have you contacted Tech Support to report the issue with your service as Yastiandre suggested?
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