Chanin
Level 1: Cadet

Smart Modem with solid blue on online light

just got smart modem today and the internet access is not working. I can connect wifi but can not use any internet. Try to log in http://192.168.0.1 to do configuration but cant access.

Power and wifi are green. Signal is yellow, Link is green and online is blue colour.

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4 REPLIES 4
Level 22: Superhuman
Level 22: Superhuman

Re: Smart Modem with solid blue on online light

1: What type of internet do you have?
2: Have you tired a factory reset of the Smart modem?
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Level 19: Deputy Director
Level 19: Deputy Director

Re: Smart Modem with solid blue on online light

Just to confirm, you have checked the cables are fully in and connected correctly and connected in the right order on card. 

I don't know what a BLUE on line light means.

What do you get if you run 'ipconfig' ?  

 

Chanin
Level 1: Cadet

Re: Smart Modem with solid blue on online light

thank you so much. working now

Chanin
Level 1: Cadet

Re: Smart Modem with solid blue on online light

thank you so much

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