CrowdSupport®
Sedg
Level 1: Cadet

Smart modem G2 + Telstra TV + Foxtel

Answered
My nbn connection kit arrived yesterday and I followed all the setup instructions and wallah, doesn’t connect to our WiFi. I’m thinking there might be an issue with the way I’ve connected the cables because we have a Telstra tv box, foxtel iq, the new cable adaptor box and the smart modem. Can anyone else share how they’ve connected this configuration?? I mean, before I loose my tiny mind?
1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Smart modem G2 + Telstra TV + Foxtel

Link below shows how to connect

 

https://www.telstra.com.au/support/category/broadband/other/self-install-instructions-for-cable-conn...

 

If everything is connected correctly might have to ring cable activation and get the MAC off the cable adapter registered. There is a label on the adapter with the MAC.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 REPLIES 4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Smart modem G2 + Telstra TV + Foxtel

Link below shows how to connect

 

https://www.telstra.com.au/support/category/broadband/other/self-install-instructions-for-cable-conn...

 

If everything is connected correctly might have to ring cable activation and get the MAC off the cable adapter registered. There is a label on the adapter with the MAC.

View solution in original post

Telstra (Retired)
Telstra (Retired)

Re: Smart modem G2 + Telstra TV + Foxtel

Hi @Sedg

 

Just checking back in to see how you went and if you need any further help or support?

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Sedg
Level 1: Cadet

Re: Smart modem G2 + Telstra TV + Foxtel

No, we gave up and plugged our old one back in. All too hard.
Highlighted
Support Team
Support Team

Re: Smart modem G2 + Telstra TV + Foxtel

Thanks for letting me know. 

 

Did you try the steps above? 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit