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Level 1: Cadet

Smart modem always on backup mode

I placed an order for a new home Internservice on 12 February and received the modem 2 weeks later. However the modem is always on backup mode and it's been like this for over 1 month. I don't even know what the solid green light looks like on my modem 🤮 I called several times but NOBODY solved my problem. A week ago they told me there was an outage around my area which should be fixed by today but the ADSL still doesn't work. Im soooo pissed by their efficiency. Nearly 2 Months have passed and I still don't get the service that Ihave ordered. Does anyone know why this is the issue ?🤕

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