Level 1: Cadet

Specific webpages load error Problem Loading Page: "http://mymodem.modem/" URL Firefox and Chrome

I am attempting to use the internet and I cannot get into specific pages because the page loads as:


Problem loading page- top of tab

The page isn't redirecting properly- in window

http://mymodem.modem/- url


This is occurring on specific websites and domains that I know for a fact are not experiencing any technical issues. I have tried Firefox and Chrome and I have cleared the cookie cache in both browsers and still have this issue. Another issue I am facing is that the telstra internet keeps disconnecting, which is when this issue first occurred.


I am using wifi on my mac and the connection is showing as excellent (green)



Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Specific webpages load error Problem Loading Page: "http://mymodem.modem/" URL Firefox and Ch...

Hi @DarrenF123,


Does the access issue for these websites continue after a restart of the device? Are you using a PC? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now