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alexrox2010
Level 3: Gumshoe

Speeds from 30mbs to 0.25mbs

Why? Just, why? I am not sure what has happened but something has gone wrong. My speeds here:
http://www.speedtest.net/my-result/i/711733890
My older sister, who is 14, has been watching a lot of 'Doctor Who' in HD, maybe that's the case?
Appreciate all the help 😉

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6 REPLIES 6
Level 23: Superhero

Re: Speeds from 30mbs to 0.25mbs

How much Dara's been used.. More than likely the account has been shaped. Ask your parents to check the usage?

Cheers,
Dave

alexrox2010
Level 3: Gumshoe

Re: Speeds from 30mbs to 0.25mbs

They don't know how to check it.
Level 21: Augmented

Re: Speeds from 30mbs to 0.25mbs

Yeah that is shaping speed. Go to www.bigpond.com/myaccount
Lathania

_____________________________________________
I'm a Telstra employee posting on my own volition, my opinions and comments are my own and may not reflect Telstra's values and policies.
alexrox2010
Level 3: Gumshoe

Re: Speeds from 30mbs to 0.25mbs

I'll try tomorrow after school Smiley Happy
alexrox2010
Level 3: Gumshoe

Re: Speeds from 30mbs to 0.25mbs

But before I go, where do I detain the logins for "My Account"?

-Alex
Support Team
Support Team

Re: Speeds from 30mbs to 0.25mbs

If you've registered for My Account but need help recalling the username or password then the My Account support team on 1800 266 000 can help further. If you haven't registered yet you can do so via http://goo.gl/tfdZ9. Greg

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