AlanYu
Level 1: Cadet

StartTrack said Telstra does not allow them to leave the parcel in front of the door?

Answered

I got the email from Telstra regarding my NBN modem and said that 

"Alternatively, you may have opted for our courier to leave the parcel at a safe place on your premises – if so you will be notified once it’s delivered."

 

but when I call StartTrack they said Telstra does not allow them to leave the parcel in front of the door?

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: StartTrack said Telstra does not allow them to leave the parcel in front of the door?

In front of the door is not a safe place. It has to be a location that at least can not be seen from the street. I have had two packages delivered and both were left in a location were they could not be seen.

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: StartTrack said Telstra does not allow them to leave the parcel in front of the door?

In front of the door is not a safe place. It has to be a location that at least can not be seen from the street. I have had two packages delivered and both were left in a location were they could not be seen.
Support Team
Support Team

Re: StartTrack said Telstra does not allow them to leave the parcel in front of the door?

I solved this problem with a new letterbox. It cost a bomb but it has a separate lockable parcel section, with a flap similar to what's on a post box. Clearance is a couple of mm around each wall, so unless they've got arms like Hulk Hogan's, you're not reaching in and taking anything out.

 

Admittedly, the lock isn't much chop, if someone really wanted to break in, they could, but there's no such thing as perfect security.

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