Level 1: Cadet

Strange routing issue. Can get to not

Hi, I am seeing a strange routing issue at one of the sites I manage. When the site goes to this is the result:

traceroute to (, 30 hops max, 60 byte packets
 1 (  17.071 ms  18.499 ms  19.197 ms
 2 (  24.526 ms  26.729 ms  28.686 ms
 3 (  28.882 ms  29.374 ms  30.695 ms
 4 (  31.672 ms  32.555 ms  33.587 ms
 5 (  45.463 ms  47.804 ms (  47.549 ms
 6  * (  28.343 ms (  30.894 ms
 7 (  29.948 ms  31.559 ms (  34.242 ms
 8 (  34.672 ms  36.076 ms (  35.358 ms
 9 (  39.904 ms  40.405 ms  41.087 ms
10 (  43.542 ms  29.912 ms  30.623 ms
11 (  33.093 ms  36.047 ms  35.728 ms
12 (  35.308 ms  38.613 ms  37.909 ms
13 (  38.220 ms  39.618 ms  40.327 ms

The end user cannot get to the log in page to their westpac bank account.

All the other sites I manage get to the log in page fine but their route doesn't show the last private IP route. 

Any ideas as to why?

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Telstra (Retired)
Telstra (Retired)

Re: Strange routing issue. Can get to not

Hi tlewis


If the basic troubleshooting has already been completed like reconnecting cables and leaving modem disconnected for a few minutes before reconnecting then the business faults team can escalate further on 132999.


- AlistairQWA

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Level 21: Augmented

Re: Strange routing issue. Can get to not

This: ( is the problem... You have some DNS issue... It should be resolving to Although, looking at the route - it is behind Akamai, so it can be their (Akamai) issue too...
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

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