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I have the Telstra Gateway Pro modem and I’ve been trying to figure out where the information providing my maximum line rates is located, via my routers webpage (192.168.15.1). After loging into the routers webpage, I click “ADVANCED” > Than I expand the “Administration” box > I than select “Router Status” (Shown after expanding the “Administration box) > I than select “Show Statistics” this is located in the box called “Internet Port”. These are the steps I followed to get the information provided below. (I’m fairly sure only the speed I’m getting is being displayed, however the max line rate is not being displayed.)
XDSL Statistics Line DSL Line0 Status Up Transceiver Version A2pvbH042o.d26m Line Mode VDSL2 Annex B Speed Upstream(bps) 20384000 Speed Downstream(bps) 35158000 Margin Upstream(dB) 66 Margin Downstream(dB) 55 Line Attenuation Upstream(dB) 0 Line Attenuation Downstream(dB) 241 Transmit Power Upstream(dBm) 94 Transmit Power Downstream(dBm) 124 FEC Errors(Upstream) 0 FEC Errors(Downstream) 521 HEC Errors(Upstream) 0 HEC Errors(Downstream) 0 CRC Errors(Upstream) 0 CRC Errors(Downstream) 0
There is also another box (next to the “Show Statistics” in the “Internet Port” section) called “Connection Status” if I go into that I’m provided with this; Connection Status
IP Address 188.8.131.52 Subnet Mask 255.255.248.0 Default Gateway 184.108.40.206 DHCP Server 220.127.116.11 DNS Server 18.104.22.168 22.214.171.124 Lease Obtained 8 days, 20 hours, 40 minutes Lease Expires 0 days, 4 hours, 0 minutes DSL Speed Upstream 20384kbps DSL Speed Downstream 35158kbps
I asked if I could be told my max line rates through 24/7 Telstra chat but, apparently only NBN have access to this information so, I rang NBN and I was told that my max line rate is determined by the plan I pay for. Which I’m nearly certain is wrong.
Last time I talked with Telstra support asking for my max line rates, the person I was talking with said “Only the NBN have access to your max line rates and can provide you with your max line rates.” After talking with an NBN support member they said my max line rates are determined by the plan I pay for (Which is incorrect). This is why I tried to find my max line rates myself, since both Telstra and NBN aren’t being very helpful with providing me this information. Oh well, better talk to support again.
What the NBN person told you would be correct for a FTTP connection, but most other connections the maximum link speed is limited by both the plan but also physical limitations of the link. When Telstra provide a DSL NBN connection they monitor the link to see what the actual maximum speed the link is capable of.
Seeing as yo are getting 35/20 I would assume your maximum link rate is 35 Megabits down and 20 Mbps up..In all the stats I have seen from modems that provide this information where the link speed is limited by the physical characteristics of the link the actual speed of link is the same as the maximum speed.
So basically, my line rate is decided by the plan I pay for (50 Dow/ 20 up) and the limitations of my line? Meaning I can’t find out my exact line speeds because, it changes for me when I’m on a different speed plan? (Excluding FTTP connections)
Ok, so the NBN person has provided me with information for a FTTP connection but I’m on FTTN. That doesn’t really help, I’ll just ask Telstra support. Just to confirm, since I’m on FTTN I can’t surpass the max capabilities of my line rates by buying a plan offering higher than my max line rates can provide?