Re: Super Fast NBN is SUPER SLOW During Peak Times

Tech2

If Paying For a Service & Pay a Fee ,You know What Your are Getting ;....By law I never Get The speed I have paid for not once, Never got my .100/40 ever , Now we get so called Peak times ...Crap ..IT's hit dial-up speed to the point or ,It just stops , Every month we should all credited back the speed they can't provide , Till They fix their Fault..We are becoming a joke to the Rest ..

Jupiter

Can you post your modem connection stats? That way we can see what your modem is seeing and may get a better idea of what is happening with your connection.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

343GuiltySpark

Technically you'll never hit 100/40 exactly but should be able to get in the mid 90s and 30s if your line is capable of it.

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Tech2

FTTP, Telsra Gateway mk2 modem , Cat6 network cables , ..Most times speed is 98.7mb peak time ,is the problem like everyone Else,,,

Tech2

98.7... peaks times it's crap,,

Jupiter

Sounds like congestion. But a description of crap doesn't really help. Posting a screenshot of the modem's connection stats and a speedtest result taken when the speeds drop off will let us tell you one way or another.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Tech2

@Jupiter wrote:
Sounds like congestion. But a description of crap doesn't really help. Posting a screenshot of the modem's connection stats and a speedtest result taken when the speeds drop off will let us tell you one way or another.

Iain_T

Hi Tech2,

Sorry to see the speed issues and I can understand the frustration. For NBN technical support please give us a call on 1800 834 273 and we can check on this for you.

let us know how you go.

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Tech2

Took 2 days off work, No tech Turned up ,No calls just excesses .Why NBN ,Telstra just blame each other , No-one want's to fix peak period congestion ...Which should not exist in the first place....

Tech2

That phone number is just a off shore ,Telstrsa call centre, who can't do nothing ..

Dani39

When you speak with Telstra, you're connected with the team that best suits your enquiry.

There isn't any training or abilities that are decided based on geographical location, but rather the purpose of the team. If you're needing to speak with someone in our nbn support team, they will have the same training, abilities and access irrespective of location.

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Tech2

SUPER SLOW During Peak Times ,Telstra page not Responding So Slow ..

Oops2

Interesting comment... doesn’t make me feel like I have make to right decision to connect

343GuiltySpark

Hey @Tech2 if you connect you computer directly to the NTD in the same UNI port as your modem and run speed test during peak times do you still speed issue. If its congesting I'd expect your upload speed to be affected more.

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.

I work for Telstra as a Complex Customer Support Specialist in the following products.
Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
My opinions are my own and not that of Telstra's, just so we're all on the same page.

Tech2

usually is uploads are slow as in afternoon ...

343GuiltySpark

If the speed is still affected when connected directly to the UNID port and is only affected during peak times it does look like it could be congestion. Do you have any reference numbers or fault numbers from speaking with Telstras NBN team? Additionally are any of your neighbors with Telstra also have slow speeds during peak times?

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.

I work for Telstra as a Complex Customer Support Specialist in the following products.
Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
My opinions are my own and not that of Telstra's, just so we're all on the same page.

Tech2

INT 1-1902838174643. SR 1-1887137266884 Yes I'm not the only one

343GuiltySpark

How long have you had the connection for roughly? Has it always been slow at peak times?

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.

I work for Telstra as a Complex Customer Support Specialist in the following products.
Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
My opinions are my own and not that of Telstra's, just so we're all on the same page.

Tech2

18 months , last 6 six months slower & slower ..

343GuiltySpark

Has Telstra NBN assurance team or your complaints case manager been able to shed any light on the cause? Apologized for the late reply, I've been on night shifts.

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.

I work for Telstra as a Complex Customer Support Specialist in the following products.
Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
My opinions are my own and not that of Telstra's, just so we're all on the same page.

Tech2

Their is not enough Bandwidth , In Area for peak times for all.. That NBN & Telstra , Advise & ,No Update when The Issue will be Fixed... speed at 2.1mb buffering & blue circles ..blip blip Audio..Not HAPPY ,,,

Yastiandrie

Are you running the tests via Ethernet?
Have you run the test from a PC directly connected to the NTD instead of connecting to the modem?

it would not be a CVC congestion issue for the entire duration
Its a direct fibre connection so line speeds due to distance and what not do not apply
When you say 'everyone else' who are you referring to?

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Tech2

4pm to 6pm is the slowest time , where your watching blue circles waiting..

Super Fast NBN is SUPER SLOW During Peak Times