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Hey BeaBea,
I can appreciate your concerns with the message that has been received and do apologise for any inconvenience that this has caused you It does appear that this is a known issue with the notification system having these sent out incorrectly and is being worked on at the present time. This will hopefully be resolved asap and if you do receive any further notifications on this, I would recommend you contact the Tech Team to ensure your connection speeds are not affected.
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If your online light green then your modem is connected to your normal connection and is not using the 4G backup and you can ignore the message. These messages are sent out automatically and there is a problem resulting in messages being generated even when modem is not using the backup. Telstra knows about the problem and will be installing patch to stop these messages being generated when modem is not on backup
If online is purple then modem is on backup. Ring support and lodge a fault.
@Lee1878, there have been posts (e.g. https://crowdsupport.telstra.com.au/t5/Billing-Payments/NBN-Modem-Reporting-on-4G-to-Telstra-althoug...) about this recently by myself and @Yastiandrie that indicate this being a bug and that fix is going to be released next week.
I'm having the same problem! I have just been sent a message that I've been on the mobile network for over 14 days. During this time I have contacted Telstra and they assured me it was all ok. I cannot find any instructions on how to 'switch back' as the message suggests. Have you had any luck at all?
Hey BeaBea,
I can appreciate your concerns with the message that has been received and do apologise for any inconvenience that this has caused you It does appear that this is a known issue with the notification system having these sent out incorrectly and is being worked on at the present time. This will hopefully be resolved asap and if you do receive any further notifications on this, I would recommend you contact the Tech Team to ensure your connection speeds are not affected.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
@my_alias, can you read? Did you read the posts above before posting same question again?
This is known issue and it is being worked on... In the meantime, just ignore the messages...
With direct debit there’s no need to give paying your bill another thought.
Avoid queuing up and never worry about late fees again.
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