hi i recently resigned to a newer plan and in doing so received telstra protect, i downloaded it but as i still had a subscription with avg i used it instead but now my avg has expired i deleted through uninstall but cant activate the telstra one either in the app or on my computer and if i try to repair or uninstall it doesn't do anything i cant get it out of my system to install again yet it shows up on my mobile and works fine but does not register my computer as a licence. the updater is in the notification area and clicking on it only allows me to search for updates i cant close it to try a install, so tried to switch on windows defender til i sort it but defender can only switch on some components and tells me that telstra antivirus/firewall are off and wont turn on and i dont have the option to switch from defender to telstra.
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thanks for the suggestions i couldnt uninstall it tried with a couple of uninstall programmes but there was an issue couldnt even reactivate defender, so tried to do a windows refresh and had further issues id say there was a glitch on the hard drive somewhere ended up reformatting and re downloading big pond security i think its working now as i get the splash screen and the updater icons in my notification bar had issues with trying to d/l safe browser comes up with an error so gave up on that lol.
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