Level 5: Eagle Eye

Telstra Global Routing Issue

The last couple of hours appears that half the internet thats outside of Australia is inaccessible via my Telstra service. If I try to reach various sites in New Zealand or is the US I get a trace route that effectively stops at Telstra global routing. Belo is a trace to If I start up a VPN to the US and then trace the site is working and functional. This appears to be an issue with the routing within Telstra,


Any idea when this is going to be fixed?


traceroute to (, 64 hops max, 52 byte packets



 9 (  33.591 ms  30.525 ms  31.783 ms

10  * (  153.462 ms  177.414 ms

11  * * (  232.897 ms

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * (  381.104 ms

21  * * *

22 (  351.514 ms * *

23  * * *

24  * * *

25  * * *

26  * * *

27  * * *


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Level 1: Cadet

Re: Telstra Global Routing Issue

I'm having this exact same issue. It's definitely a routing problem and not DNS too.


This is also occurring on Telstra mobile services as well.

Level 1: Cadet

Re: Telstra Global Routing Issue

Same issue.  Something went spang about 2-3 hours ago, access to just stopped.  Still access to many US services.


traceroute shows failure


8 37 ms 27 ms 23 ms []
9 34 ms 23 ms 22 ms []
10 138 ms 138 ms 146 ms []
11 * 172 ms * []
12 * * 170 ms []
13 * * * Request timed out.
14 * * * Request timed out.


Level 1: Cadet

Re: Telstra Global Routing Issue

My telstra cable is doing the same thing. Only started happening about 2 hours ago for me
Level 1: Cadet

Re: Telstra Global Routing Issue

Have you guys tried connecting mobile devices to the network? Sites suddenly stopped working couple of hours ago on my pc but my mobile was able to connect to them half an hour ago through telstra network.

Darndest thing. Mobile cant doing it anymore either as I am posting this.
Telstra has been on the news recent concerning network connectivity, this might be one of the new problems they have.
Level 1: Cadet

Re: Telstra Global Routing Issue

It seems to be Telstra DNS not up to scratch again.  Most sites I know that are affected are Cloudflare based.  Telstra's routing issues yet again. 


I jump on to my VPN and all is well.  Try google DNS or Cloudflares DNS they will probably work. 

Level 5: Eagle Eye

Re: Telstra Global Routing Issue

Well its fixed this morning by the looks. Does Telstra ever reply to any of these messages in crowd support? Seems Crowd Support is just for Telstra Users to communicate and agree that there are issues and there is almost no Telstra involvement or input?

Anyway...fixed overnight at some time by someone potentially without Telstra knowing.
Level 23: Superhero
Level 23: Superhero

Re: Telstra Global Routing Issue

Crowd support is primarily community forum where members of the crowd help each other.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

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