My experience with getting 25MBps fibre broadband with Telstra has been one ongoing nightmare, and I would not recommend anyone with a good copperwire ADSL connection switch over. I have asked to be switched back, but Telstra say under the rules of the NBN, you can't do that.
I had numberous visits by NBN installation guys and Telstra techs, cancellation of appointments, no signal once the fibre was installed, then they only connected the voice, and I was left without any Internet for over a week.
Despite signing up in early July, I still have not got 25Mbps - stuck on a maximum of 11Mbps, just slightly faster than my old
ADSL coppper wire connection with Exetel. I keep being promised the speed boost will be connected within 48 hours, but it never happens.
The performance of the system with the standtard 12MBps is terrible. I have an iPad connected to the T-gateway modem wifi signal, and a couple of computers via Ethernet cable. The iPad performance is pathetic, typically less than 1.0 MBps, maximum 4 Mbps - I often cannot get web pages to open, let alone get images in Facebook to open. The signal drops out frequently, and even more frequently, the signal becomes very slow, day or night, but especially in the late afternoon. As for using the iPad when one of the computers is in use, forget that idea, it just doesn't happen. The two computers are connected via a switchbox. If one is in use, forget trying to use the other - it is either so slow or just does not work.
All this worked perfectly with ADSL. I suspect the Telstra T-gateway modem is not up to the job, being old technology.
Telstra just don't wnat to know about this. They acknowledge the performance is terrible, esp the iPad with its 4 Mbps maximum speed. The speed of the NBN conssitently drops in the afternoon, probably when the number of users increase.
Right now, there is no hope for this sytem, or for me. I am now stranded with a very poorly performing system that Telsrtra have no idea how to improve
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I'm a Telstra employee posting on my own volition, my opinions and comments are my own and may not reflect Telstra's values and policies.