CrowdSupport®
aune
Level 1: Cadet

Telstra Plus points

I purchased a Telstra internet & Telstra tv bundle on 14th October. The promotion was for a bonus 25’000 Telstra plus points for signing up. My balance is still 0 points. Is this normal? How long does it usually take for the points to appear on my account?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Plus points

Normally after the first bill is issued.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
aune
Level 1: Cadet

Re: Telstra Plus points

Thanks. I have received the first bill a week or so ago. Perhaps they wait until you pay it first before they credit your points? 

Telstra (Retired)
Telstra (Retired)

Re: Telstra Plus points

Hey aune,

 

I am sorry this hasn't been credited to your account as yet and should have been completed once the Telstra TV was activated. I would recommend contacting my colleagues in our Billing team and they can be reached 24/7 via our Live Chat service at 

 

https://www.telstra.com.au/chatnow/landing

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now