I purchased a Telstra internet & Telstra tv bundle on 14th October. The promotion was for a bonus 25’000 Telstra plus points for signing up. My balance is still 0 points. Is this normal? How long does it usually take for the points to appear on my account?
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Normally after the first bill is issued.
I am sorry this hasn't been credited to your account as yet and should have been completed once the Telstra TV was activated. I would recommend contacting my colleagues in our Billing team and they can be reached 24/7 via our Live Chat service at
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