Have been told that my case manager, whom never responds to my emails in a a timely fashion that they will top up mobile data because they cannot get my order out of provisioning. However, Charlene Ortiz has not been able to attend to me.
Hi crazy123456, I appreciate the time taken to provide these details and I hope you can get this sorted out soon. I've emailed your case manager Charlene and her team leader asking for a return call once she's available next. If needed in future you can also request a return call through our 24x7 app, https://tel.st/zj9hb. Once logged in, go to the Support tab and tap 'By Phone' under 'Contact Us'. You'll then be taken to a page where you can advise the reason for the call and the preferred contact number. Greg