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crazy123456
Level 5: Eagle Eye

Telstra SR 1-2208284959339

Have been told that my case manager, whom never responds to my emails in a a timely fashion that they will top up mobile data because they cannot get my order out of provisioning. However, Charlene Ortiz has not been able to attend to me. 

 

Charlene Ortiz
Employee Number H101525
Customer Relationship Manager
XCo Escalation Complaints & Resolution
Telstra Corporation Limited

https://www.telstra.com.au/content/dam/tcom/external/edm/personal/telstra-email-headers/telstra-logo-orange.png

 

 

Can someone internally please contact her!?!

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Support Team
Support Team

Re: Telstra SR 1-2208284959339

Hi crazy123456, I appreciate the time taken to provide these details and I hope you can get this sorted out soon. I've emailed your case manager Charlene and her team leader asking for a return call once she's available next. If needed in future you can also request a return call through our 24x7 app, https://tel.st/zj9hb. Once logged in, go to the Support tab and tap 'By Phone' under 'Contact Us'. You'll then be taken to a page where you can advise the reason for the call and the preferred contact number. Greg

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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