Why is it that a customer like myself who has been a Telstra customer for over 30 years has to pay $9 a month for the smart modem while a new customer who has shown no loyalty whatsoever gets it for free. Just about over Telstra
Have a talk with the Disconnections team in Adelaide. They have the most
discretion. Ring 132200 and say Disconnections 7.30am to 9pm AEST for your call to go to Adelaide. You may be pleased.
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee. 50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. "Being 75 years of age, entitles "you" to be an expert at everything!!"