CrowdSupport®
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
PDW66
PDW66
Level 1: Cadet
December 2018

Telstra Smart Wi-Fi Booster

I brought and installed a twin pack Telstra WIFI booster set 3 weeks ago and everything has been working perfectly up until yesterday, when the slave booster started to blink blue the swapped over to solid purple... I rebooted everything 3 times including the NBN router and the main Booster... All to no effect... I also pulled the power out of the slave booster for 4 hours and held the rest button on for 60 seconds... All to no effect... it is still off line and purple. 

 

Is there another step? Everything in the house is working well and it is not near any other routers eg it has good full signal and was working well for 3 weeks.

 

  • 225 Views
  • 1 Reply
0 Kudos
Like
Reply

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
ShannonD
Support Team
Support Team
December

Re: Telstra Smart Wi-Fi Booster

In response to PDW66

Hi @PDW66

 

Sorry to hear you're having trouble with the WiFi boosters you purchased. 

 

The Telstra Home Dashboard App will help you set up, manage and diagnose your network, even without a PC. Follow the steps on your Quick Start Guide for further information about how to download the app and get started.

 

You can find more information about the Telstra Home Dashboard App here 

 

If you still have trouble, my advice would be to contact us on 133933 or 1800 834 273 if you have an NBN service.

____________________

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines

  • 0 Replies
0 Kudos
Like
Reply
Reply
Loading...

Related Content

  • Telstra Smart Wi-Fi Booster

    This new Telstra Smart Wi-Fi Booster - Mesh type Wi-Fi Extender is awesome and now have fantastic Wi ...

    Find out more

  • Telstra Smart Wifi Booster

    i went to a telstra retail shop to buy one and the guy that serve me had no idea what i was on about ...

    Find out more

  • Telstra Smart Modem Gen 2 Wifi

    Does the Gen 2 have both 2.4 and 5GHz wifi bands?If so how do I select the one I want to connect to?

    Find out more

  • Telstra smart wifi boosters

    Hi May I have your help, assistance please. I recently purchased 2 pairs (4 units) of the Telstra wi ...

    Find out more

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Telstra Home >
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now