CrowdSupport®
kaysea47
Level 1: Cadet

Telstra Smartmodem permanently on wireless mode

Have noticed my NBN connection has been on backup mode for several days, have restarted it several times, removed and reconnected plugs and reset it with no success. I've logged into the diagnostics at 19.168.0.1 and it tells me DSL is disconnected and the diagnostics give No Signal as the DSL status, does anyone have any idea how to restore the DSL connection>

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2 REPLIES 2
Kisa1
Level 1: Cadet

Re: Telstra Smartmodem permanently on wireless mode

i've been having the same problem, and ive called up for help but they are telling me the same thing ive already been doing and nothing still works

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smartmodem permanently on wireless mode

What type of NBN connection do you have. If it's FTTN check that DSL port on modem is connected to phone wall socket and make sure nothing is plugged into any spare phone wall sockets. If you have more than one phone wall socket try another socket. If link still down ring support and lodge a fault.

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