CrowdSupport®
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Level 1: Cadet

Telstra TG799vac starts up then fails

Howdy, 

My Telstra TG799vac keeps on starting up green lights for a few minutes then drops out to a orange light only on status when in green light stage i cannot connect to the internet on computer i have to use my old modem for it to work i have pressed the reset button and restarted it but the problem still occurs i cannot go to http://telstra.gateway/ to setup my modem

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1 REPLY 1
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Level 6: Bloodhound

Re: Telstra TG799vac starts up then fails

Try following the steps in this link, I had a very similar issue & had to do the reset thing with cables unplugged to get it to stop & start working properly. They must be followed exactly though as if it doesn't reset properly it won't work & the cables MUST BE UNPLUGGED...

 

https://crowdsupport.telstra.com.au/t5/General-Internet/Step-by-step-guide-to-reconnecting-Telstra-T...

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