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JimmyG138
Level 1: Cadet

Telstra Velocity upgrade timeframes

I’m on Telstra Velocity on the Gold Coast and get 30Mbps downloads and 1.5Mbps uploads which is not good value for the $90 I pay each month especially when there are no other viable options with other ISPs and the speed boost is no longer available. I get better speeds on 4G.

 

I’ve read a few different posts on this forums saying upgrade works are happening but no published timeframes. Does anyone know anything more specific around the status of the upgrades?

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3 REPLIES 3
Level 23: Superhero
Level 23: Superhero

Re: Telstra Velocity upgrade timeframes

Upgrades to back end capacity are scheduled to be completed at the end of this month to relieve congestion on the velocity network. The speeds you are getting show you aren't congested. The speed boost is currently not available due to a cease sale. There has been no announcement as to when the cease sale will be removed on the speed boost.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
JimmyG138
Level 1: Cadet

Re: Telstra Velocity upgrade timeframes

Thank you for the reply. Disappointing to hear that my speeds are considered normal and not affected by congestion.

 

I was hoping that the upgrades would not only resolve the congestion but also result in faster speeds overall, particularly for upload speeds as working from home is a struggle.

 

When I rang Telstra Velocity Support last time they said the speed boost *might* be offered again once the network is reliably able to deliver the faster speeds.

Level 23: Superhero
Level 23: Superhero

Re: Telstra Velocity upgrade timeframes

The standard speed tier for velocity is 30/1. When the upgrade project is complete it's possible the cease sale will be removed and the 100/5 tier will be available. But currently there has been no public announcement from the products team that this will be the case.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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