CrowdSupport®
Mimi4
Level 5: Eagle Eye

Telstra bundle discount removed

Answered
Very disappointed that my $20 bundle discount for have internet, home phone and Foxtel has been removed. Now I’m looking at other options. Possibly Dodo or TPG. Telstra doesn’t seem to want to retain me as a customer as they are just offer their standard off the website deals.
1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Telstra bundle discount removed

I would recommend calling billing on 13 22 00 to discuss the removal of the discount.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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3 REPLIES 3
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Telstra bundle discount removed

I would recommend calling billing on 13 22 00 to discuss the removal of the discount.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Mimi4
Level 5: Eagle Eye

Re: Telstra bundle discount removed

Thank you I will
Mimi4
Level 5: Eagle Eye

Re: Telstra bundle discount removed

Unfortunately Telstra isn’t able to offer me anything to retain my custom. I’m disappointed and sad after all these years to looking elsewhere

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