Level 1: Cadet

Telstra cable outage in East Ryde, NSW

Cable outage since Friday afternoon. At first the expected resolution time got advanced by current time + 2 hours about 8 hours after they blew the last one. Now they’re adding a day at a time. No email with explanation. No offer of recompense. Same old Telstra.

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Level 22: Superhuman
Level 22: Superhuman

Re: Telstra cable outage in East Ryde, NSW

When the outage is over, I'd recommend calling billing to discuss a credit.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

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Level 22: Superhuman

Re: Telstra cable outage in East Ryde, NSW

The Telstra cable is now owned by NBN. Telstra has the use of part of it until NBN takes over.
When a fault is investigated... and the cause is discovered.... often replacement hardware and possibly software may need to be worked on or replaced. Often....issues become apparent as repairs progress
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. My motto: "Doing the right thing is never wrong".
Support Team
Support Team

Re: Telstra cable outage in East Ryde, NSW

Hey Mat_42, thank you for your post.

I am sorry to hear of the cable outage, that is frustrating. Was this ongoing or has this now been restored?

Thank you.
- Ryan

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