gc77
Level 1: Cadet

Telstra keeps sending messages telling me my smart modem still connected to 4g

Hi. Telstra has been sending text messages to the mobile linked to my home account saying that my smart modem is still connected to 4g and if I don't switch back to adsl my speed will be limited. I have checked the modem lights and the  gateway ip of 192.168.0.1 and it says connection is definitely adsl. The phone line was disconnected briefly a couple of weeks ago but Im not sure if there is a glitch when it switched back to adsl as in Telstra still thinks it is connected to 4g. Any ideas? 

Cheers

Geoff

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra keeps sending messages telling me my smart modem still connected to 4g

Its a system glitch

If you're connected to fixed line and the online light is green you don't have anything to worry about. There is a fix being released next week that should stop the 'false flags' from occuring
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

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