Level 1: Cadet

Telstra keeps sending messages telling me my smart modem still connected to 4g

Hi. Telstra has been sending text messages to the mobile linked to my home account saying that my smart modem is still connected to 4g and if I don't switch back to adsl my speed will be limited. I have checked the modem lights and the  gateway ip of and it says connection is definitely adsl. The phone line was disconnected briefly a couple of weeks ago but Im not sure if there is a glitch when it switched back to adsl as in Telstra still thinks it is connected to 4g. Any ideas? 



Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra keeps sending messages telling me my smart modem still connected to 4g

Its a system glitch

If you're connected to fixed line and the online light is green you don't have anything to worry about. There is a fix being released next week that should stop the 'false flags' from occuring
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now