billygoat59
Level 3: Gumshoe

Telstra or Nbn disconection

Hi

For the last 2 months from around 5.45 to 6.20 am in that time frame. I am disconnected from the internet, modem just goes through restart and no more disconnects.

As it seems to happen in that time frame doesn't seem random to me.

I am on NBN.

 

Cheers

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2 REPLIES
Technical Support
Technical Support

Re: Telstra or Nbn disconection

Hi billygoat59

 

Depending on your type of NBN you could try isolating with a ethernet connection. If FTTN or HFC then the faults team could try replacing the modem or defaulting your current one if not already attempted on 1800834273.

 

- AlistairQWA

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billygoat59
Level 3: Gumshoe

Re: Telstra or Nbn disconection

Hi AlistairQWA
Thank you for your reply.

I will look into what you have suggested.
Cheers

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