Cazzop
Level 1: Cadet

Telstra outages messages

Hi

 

the Telstra Customer Service emails notifying planned outages for the NBN could be improved if they actually told you which NBN service they relate to. I have 2 services at different addresses and its always a waste of time trying to work out if the outage relates to my home or other service.

 

the emails don't include any specific information so are useless

 

thanks 

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1 REPLY 1
Support Team
Support Team

Re: Telstra outages messages

Hi @Cazzop

 

Thanks for getting in touch and proving your feedback. 

 

I have passed this information on however if you're ever unsure I recommend checking our outages page here:  https://tel.st/4v7uh to see if there is a disruption listed or speaking with our team via live chat here:  https://tel.st/x35kl and they can let you know. 

 

 

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