the Telstra Customer Service emails notifying planned outages for the NBN could be improved if they actually told you which NBN service they relate to. I have 2 services at different addresses and its always a waste of time trying to work out if the outage relates to my home or other service.
the emails don't include any specific information so are useless
Thanks for getting in touch and proving your feedback.
I have passed this information on however if you're ever unsure I recommend checking our outages page here: https://tel.st/4v7uh to see if there is a disruption listed or speaking with our team via live chat here: https://tel.st/x35kl and they can let you know.