Level 2: Rookie

Telstra pole needs servicing.

My house is connected via aerial lead in to the pole across our street, after a bad night of wind and rain the conduit piping on the pole as come off and is hanging.


My internet now drops out, but before never did.


Members on whirlpool asked about a black box and they said that that's should be serviced as well, currently black but others on my street are white, which indicates they have been serviced(pride tags).


I also have a very old aerial lead in cable which needs replacing.


How do I resolve this situation? Who do I call or see? Help me !




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Community Alumni (Retired)

Re: Telstra pole needs servicing.

Are you having phone issus? If not, then report the fault at


if you have a phone fault, report it at or call 13 22 03.


if you don't have a phone fault, then you contact your Internet supplier. If its Bigpond, call 133933, however be sure that its not related to your equipment before Lodging a fault.


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