I recently switch to Telstra from TPG with the Home Entertainment Standard Plus + 60mbps Speed boost. I was happy for the past 15 days because am getting 30mbps download and 8mbps upload. After that 15 days my speed started to slowdown called tech support the I was told that the modem was faulty. They send me a modem but it was the wrong one I have waited almost 2 weeks before I received the right modem. I installed the new modem and did speed test and am only getting 18mbps download and 4mbps upload. I called Telstra support I was told that I need to downgrade my plan because my line is not capable with the plan that I signed for. They can't send a technician to check my line because it's working fine. Why did I get 30+mbps before? are they capping it after 15 days?
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Do you know the maximum speed your line is capable. You can find this information in the GUI of the Gateway. Use a Web browser and log in to the gateway. Below is were to find this information in Telstra Gateways.
TG587 TG797. TG799 and TG800
http://10.0.0.138 > advance > broadband > DSL stats
Telstra Frontier (DJN2130) or Telstra Smart Modem (DJA0230)
http://192.168.0.1/ > Advanced > Broadband >DSL stats
Telstra Gateway (Sagemcom F@st 5355)
http://10.0.0.138 Advanced > Gateway Settings > Dev Info > General > xDSL (Near bottom of page) Password is admin
For example in the image below the sync speed is 28/6.39 but the maximum speed link is capable off is 37.2/11.96
Sorry for late reply. Just noticed your post. The maximum speed of link is only 21/4.3. If Telstra was capping your speed the maximum link speed would be greater than the actual link speed. There could be a faulty termination causing the low speed. I would contact Telstra NBN support and request they send a Technician to check out your line.
If you have any extension phone sockets make sure that there are no devices plugged into these sockets.
In the document Telstra has indicated that your were getting 32.7 Mbps down and 8.8 Mbps up. Now your maximum link speed is only 20.94 Mbps down and 4.35 Mbps up so something has happened to your line to cause the reduced speed. Even on the the Standard Evening Speed Tier your actual link speed should be 28/6.4 if the line was not faulty.
Did they explain why your link initially was capable of 32.7 Mbps and is now only capable of 20.9 Mbps. I would lodge a complaint either by telephoning support 132200 and saying you wish to lodge a complaint or using online form https://say.telstra.com.au/customer/general/forms/Email-Complaint