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Jamieo33
Level 1: Cadet

Telstra's bad customer service

Is there a good reason why I need to wait 1.5hrs to have someone answer my call after paying $180 month for the past 10 years? 4 hrs on the phone this week to seemingly have some guy flick a switch and speed up my internet...I’ve can honestly say I’ve never had worse customer service from any company I’ve had long term dealings with. Why would I stay??

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1 REPLY 1
Support Team
Support Team

Re: Telstra's bad customer service

Hey Jamieo33, thank you for your post.

I am sorry to hear of the long calls in trying to have the speed investigated, that is frustrating.

What was advised at the end of these calls? Is this being investigated?

Thank you.
- Ryan

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