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A lot off people are having trouble with the Gen 2 modem maintaining a WiFi connection. Try turning of both Google Home mini, smart TV and reboot modem. If phones stay connected for over ten minutes turn on the Google home mini and then after another 10 minutes turn the smart TV on and see if either one cause the phones to drop out.
The smart TV if it supports miracast or chrome cast creates its own wifi network on the same channel as the modem. This shouldn’t but could be causing the wifi devices to drop out.
Have you tried rebooting the modem and leaving Smart TV and Chromcast disconnected and seeing if other devices remain connected or can connect.
The only real solution is a modem firmware update but firmware updates take time to develop. The reason for drop outs has to be determined then a solution developed and the update has to be tested before it is released.
In the mean time you could you could try setting up a static IP address and custom DNS on your device and turning off LAN IPv6 (Advanced > Local Network as per this post
Ip address 192.168.0.xx were xx is a number between 2 and 254 each must have a different address.
Network mask 255.255.255.0
Gateway address 192.168.0.1
DNS 1 188.8.131.52 or 184.108.40.206
Google your device to find out how to set up a static IP address. Unfortunately this want work for google chromcast as I don,t think they have this feature.
I believe these Arcadyan Smart modem V2 units have bad firmware.
Ever since I got NBN in December and had this Smart modem V2 connected I had rebooted it 16 times in 4 days to restore service. Symptoms included: delays in web browsing and some pages timeout, cant bring up routers web interface when router fails, cant bring up Telstra speed test site and when it does come up its the Perth server which doesn't work. Intermittent connection to game servers.
I connected my old router which I used on cable broadband and worked flawlessly for the next week.
I got Telstra to send me another modem and the placement V2 and it had exactly the same faults as the first.
I then got them to sent out the original smart modem V1 and this unit has been working well so far.
I just today plugged in the Gen 2 modem Telstra sent me to replace my old modem which was working OK apart from consistent and untimely dropouts together with the wall power socket blowing up. Seriously dangerous situation.
In any case, plugged in the Gen2 - all seemed to working fine for 5 minutes then nothing. Trouble shot a number of times, also with a Telstra phone help adviser and the modem was all over the shop. All lights GREEN yet at some times was getting snails pace bit download other times, great download and then most of the time nothing. It's a crock of **bleep**e. Have read the forums and it seems that the Gen 2 is riddled with issues. Reconnected my old modem and so far no issues yet there will be the inevitable dropout. It's unbelievable that this can occur at such regular intervals with Telstra. Unbelievable. Gen 2? yeah my arse!
Sorry to hear your having problems but it seems be a common problem.
I had same issues on gen2 with all lights green and no access.
Do your Gen2 issues occur on a wired Ethernet connections and wireless as well ?
Are you able to access the routers web interface on http://192.168.0.1 when the loss of internet access occurs?
Are you able access https://speedtest.telstra.com ?
So that we can provide feedback regarding these devices to the relevant team, it would be helpful if you included the following details if you are experiencing this issue:
1. There are two different modem models that are referred to as Telstra Smart Modem Gen 2 and they also have different firmware, so please advise if you have the LH1000 or the DJA0231
2. The firmware version that your modem currently has. You can locate the firmware version by accessing the modem page at http://192.168.0.1. The firmware version should appear on the first page by the Gateway Information. Customers with the LH1000, the password to log into the modem is: Telstra
3. Have you tried disabling Band-steering (located under WiFi- in the top menu) and the IPv6 State (you will find this option under Advanced, then Local Network)
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In my case, both gen 2 modems I received are:
Boot version: 1.0.38-116.118
It made no difference switching off band steering on WiFi .
In my case internet connectivity failed whether you where on Ethernet or wifi.
Disabling IPV6 also had no effect. Within 10 minutes of booting up this modem
again I lost internet connectivity.
Reconnected my gen 1 Technicolor DJA0230TLS modem and its been working flawlessly.
I'm sad and glad that I am not the only one with this issue. I am on my second modem now and after NBN tests reporting no fault I'm now waiting for someone to call me (after 6pm tonight. what a surprise for them that while I'm at work that I cant access the modem) to fault find some more.
The exact same issue, every 10- 30 minutes I have to reset the router to get access to web pages and the router menu. I've just switched to Telstra in December and have had the worst time porting telephone numbers, this modem issue just puts a cherry on top.
Well they will try and fault find as part of their procedure every time you call.
For me after the second call and second modem, I insisted they send out yet another modem.
It was purely by chance that this time they sent me the older model "Telstra Smart Modem DJA0230TLS Technicolor" and it worked. Looks like this
In my case I had my older Telstra Gateway Max Cable Modem (Netgear Model) and I configured it to WAN mode and plugged it up to NBN box and worked as well, while I waited for new modems to be posted out. Off course the home phone wouldn't work as
they weren't capable..
If you have an older modem with a WAN port on back you may be able to do the same.
I one sense I am glad to see so many people having trouble with the Gen2 modem. I thought it was just me.
My home wifi network consists of 2 mobile phones, 2 laptops, a smart TV and telstra TV and a desktop computer a laser printer and an inkjet colour printer/scanner. I am on Telstra NBN.
Right from the first day I discovered I could not connect my telstra mobile to the wifi if the desktop was also connected. Sometimes the mobile would connect for a few minutes, sometimes for a couple of days and then for no apparent reason it would keep trying to connect to telstra air but fail. It was if the desktop and phone were competing for the same wifi channel.
This might go on for days, then just as suddenly all would connect happily. Our other phone, an iPhone on Vodafone never has any problems and the telstra TV is connected by an ethernet cable anyway.
Knock wood, everything has worked well for a couple of days now, but I am expecting it to have another bad hair day again any time now.
Clearly the Gen2 modem has a bug of somesort. It would be nice if Telstra had a fix for it.
Have you tried turning off the band steering in the Wireless settings as this may resolve your WiFi problem.
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Hmm that doesn't bode well!
We're just looking at switching to the NBN HFC from Telstra ADSL2+ and went through similar issues a few years back when we upgraded our plan, we had a Technicolor TG799vac and to be honest was quite happy with it once I managed to get it up and running and find a manual that let me change the settings
Fast forward ~3 months and I was having issues connecting some devices via the WiFi so rebooted the modem which usually sorted the issue only to lose the DSL feed even though I had WiFi! Tried multiple things like rebooting and changing settings and no good, then reset all to default which got back the DSL but no WiFi at all
Did this several times before it decided I wasn't going to have either despite the modem and my WiFi devices saying they were connected! Also noted that the Eco light was off despite there being power to the modem!
Anyway I tried the online fault find which was pretty useless apart from saying I had an issue with line quality so finally rang Telstra and got some Asian sounding tech, said I thought there was an issue with the modem, he says unlikely and had me try checking my phone line/splitters etc which I'd already done to no avail! I also have had issues with water in the pit on the corner of the street!
He then escalated the call to an Aussie sounding tech who had me go through everything again despite being told I'd already done it and believing it to be the modem! By this time I'd also lost the WAN light and all their tests weren't achieving anything yet they were still talking about sending a tech out to check the pit/lines while he had me reboot the modem, this had always taken ~10 mins to get internet connection since getting the modem and it wasn't until I queried why it should take so long that he started agreeing that it may be the modem!
So glad I still had my old TG587n in a box as a backup
Anyway he finally decided to replace the modem which I was happy with until it turned up on the doorstep and I opened the box to find a TG797n with a cryptic note saying due to supply issues with the TG587 they were "upgrading" me to a TG797n!
So after a bit of research about the specs on the different modems (not easy with Telstra modems) and noticing there appeared to be others having issues with the TG799 I made ANOTHER call to Telstra to complain about the old/substandard modem they'd sent and asking why they hadn't sent a 799 as I had previously?
Apparently due to some "technical issues" with the 799 they had been discontinued! I advised him I wasn't happy given I had just gotten all my devices set up on various bands and working well and my Plex server streaming movies well from my computer and was now getting a 2 year old spec modem with only 2.4Ghz band and with other features missing!
After some to-ing and fro-ing he finally agreed to send me a new TG800vac Gateway Max 2 modem which apart from some minor issues with restarting at odd times and the occasional dropout has been fine since a firmware update
Just starting to worry I'll have to go through it all again when we switch to NBN!
why people have so many problems with the gen 2 modem since I got it and connected to NBN I have never have any problem. I have a dedicated server and I needed to do a few teaks to make it work but all was too easy. I think that most people having problems are not computer savvy that's why they post things that they haven't research well.
Which version of the Gen 2 modem do you have. It is the Arcadyan version LH1000 with firmware version 0.05.04r tat most people have problems with. The Technicolor version DJA0231 seems to work OK apart from a few units having faulty 2.4GHz WiFi.
I don't know where you got this firm ware update from bit I think people don't know how to set up their systems.
I got the information about the Arcadyan modem being faulty from the hundreds of post both on Whirlpool and this forum of people having trouble with the Arcadyan modem. Most if not all the problems disappear with a firmware update to .06.07r or when the modem is replaced by another modem.
I had problems with the new modem at first because I wanted to do everything in a harry but with so many devices I needed to be patient. my smart TV took 10 minutes to connect to the modem and Telstra TV would not show the icons but I worked it out that the Mac address needed extra information for the Telstra TV to work.
People should not need to be IT literate to connect devices to there ISP modems. It should be plug and play either plugging the device into a LAN port on the modem or selecting the correct SSID and entering the correct WiFi password for the Device to connect. They should not have to worry about entering MAC addresses.