CrowdSupport®
DjayOz
Level 2: Rookie

Telstra smart wifi boosters

Hi May I have your help, assistance please. I recently purchased 2 pairs (4 units) of the Telstra wifi boosters, I've got 1 pair, setup and sort of working, when I which to that network, it keeps dropping in and out of that wifi network and mobile network 3G/4G network, is there something I've missed or is there a missing code in the software firmware, I am unable to setup the second pair as it keeps turning red, I was under the impression according to the marketing that 1 unit to be connected to the Telstra smart modem with 4G backup. Then the 3 others to be placed around residence to complete coverage, but it seems they are paired together and 1 unit of each pair must connected to the modem, that would indicate the unit "too close" and not setup. The only way round it would be run a Ethernet cable to another location, either solo or connect to a switch/hub at a entertainment centre or computer area using a wired Ethernet connection.
Are product returns valid if product doesn't match marketing documentation.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Level 22: Superhuman
Level 22: Superhuman

Re: Telstra smart wifi boosters

I would recommend calling through on 137 587 for assistance for the product
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now