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Telstra covers themselves as they have included the word "typical" in that sentence.
But don't think for a minute any ISP is infallible to congestion.
I assume you have rang technical support to see what can be done?
You're not the only one. I have been watching my speeds and latency carefully for quite a while, even as of now.
They are very atrocious. They keep on accepting customers without appropriately adjusting their CVCs to ensure this things won't happen.
That is a coding error on the website. It has said that you can get ADSL, but the speeds it is referring to are for NBN connections only. They have no relevance to an ADSL connection.
@DanK, something that needs to be looked at.