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Nads74
Level 1: Cadet

Tg799vac not working. Only amber light on status. Help!

 

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Level 21: Augmented
Level 21: Augmented

Re: Tg799vac not working. Only amber light on status. Help!

@Nads74 Have you checked to see if there is any outages on your area? https://outages.telstra.com.au/ 

 

I also assume you have re-booted the modem?

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Nads74
Level 1: Cadet

Re: Tg799vac not working. Only amber light on status. Help!

Hi, yeah, there are no outages in our area. We have rebooted the modem. 

I have tried a reset but only amber light comes on when we turn it back on.

Phone has dial tone and I have even tried to bypass phone by putting directly into modem and no lights other than the Amber one comes on. 

I cannot go to 10.0.0.138 (says safari cannot reach server). I’m lost 🤷‍♀️

Level 24: Supreme Being
Level 24: Supreme Being

Re: Tg799vac not working. Only amber light on status. Help!

If you have a ADSL connection and WAN light is green could try entering your bigpond username (Full bigpond primary email address) and password in the PPPOE section of the Broadband settings in the modem. There is also a trouble shooting tool at the link below you could use for trouble shooting the fault.

https://www.telstra.com.au/my-account/troubleshooting-tool

Nads74
Level 1: Cadet

Re: Tg799vac not working. Only amber light on status. Help!

I have done the troubleshooting already, gets to end with no help. There is no green lights on at all. It’s really strange 

Level 24: Supreme Being
Level 24: Supreme Being

Re: Tg799vac not working. Only amber light on status. Help!

The modem could be faulty. If you have already tried factory resetting modem ring support. If your modem is under warranty they will replace the modem.

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