Mimi10
Level 1: Cadet

The Basin has terrible ADSL servic

Telstra is expensive and you don’t get what you pay for. We are getting .08mpbs! We had a technical person come out last year. He disconnected some phone points and told us we’d never have trouble again.

It was fine for a few months. Now it is absolutely terrible. Yes we have followed ALL the trouble shooting advice. Now they want us to yet again waste a day of annual leave to have a technical person come to the house.
It almost feels like someone is trying to send us crazy. Enough.

Today I found a Triple M site listing the whole countries WORST internet areas. What a surprise THE BASIN is listed at number 6!

So now Telstra tell me the problem is at our end.
1 REPLY
Highlighted
ProfessorPhone
Level 11: Detective

Re: The Basin has terrible ADSL servic

Hello it would be useful to run the Telstra trouble shooting tool
https://www.telstra.com.au/my-account/troubleshooting-tool

It will determine if the problem is on your house or from the incoming line from Telstra
Thank you
If my advice has helped you, I would be most appreciative if you can click on the "Like" button. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. My motto: "Doing the right thing is never wrong".

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