Tlc tv gen2 smart modem

[Char8]

Hi since installing my Gen 2 smart modem my tcl tv can no longer see the network. The room has great wifi service. Any ideas?

[Jupiter · Accepted solution]

Have you rest the wifi network settings in your TV? The IP address of the gateway is probably different (and the SSID definitely is).

It might also need to turn off band steering in the modem if your TV can only work on the 2.4GHz band. This will cause the modem to show separate 2.4 & 5GHz networks.

[Char8]

Hi I will try this. I have seen others have had the same issue on here and couldn't find a answer. Have tried to reset the wifi network, even factory rest the tv.

[Char8]

Turned off the band steering now works fine. Thank you.

[DingoDan]

Thanks for the update Char8 and glad this is working again for you  

Let us know if you have any further questions with your services.