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Level 1: Cadet

Top up not working

Hello,

 

 Over the last couple of hours, I have used one of my 3 top up allowed on my account, where on the top out was told it would be activated within an hour, but still experiencing slow speed, Am unable to use you Telstra TV, due to slow speed, I acknowledge on my account I am over my data usage, but using the allowed free top ups, but not expericing the speeds I'm paying for?

 

help!

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: Top up not working

I have seen it happen sometimes before where if there is something else going on on the account that online ones have failed to complete. In those cases speaking to the accounts team by phone or LiveChat they are usually able to push it through manually for you.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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