millview25
Level 1: Cadet

Trouble connecting smart lights with Arcadyan modem.

We got a Gen 2 Arcadyan modem a few months ago, after having a Gen 1 Technicolor modem. The new Gen 2 with the backup SIM did not allow us to connect Mirabella and Wiz smart lights, even after disabling 5 ghz. These lights only pair on 2.4 ghz. After months of trying, I finally got a genius technician at Telstra faults to figure out our modem was working on the IP address of the SIM rather th ask the modem. She remotely changed the IP address and restarted the modem from their end and happily all our smart lights now work and are able to connect to Google.

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Support Team
Support Team

Re: Trouble connecting smart lights with Arcadyan modem.

Hey millview25,

 

Thanks for the update and glad to hear that the changes the tech has made have allowed these devices to connect to your modem and be used correctly Smiley Happy 

 

Let us know if you have any further questions. 

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