Coldwar
Level 1: Cadet

VPN - Connect issues

Answered

Hi all, 

 

The Telstra supplied Netgear router does no allow VPN traffic. Telstra finally admitted there is an issue with the Netgear routers today after a week of frustration.

So i have purchased a TP link router which just fine with the VPN (hooray). The problem is my telephone does not work now. 

Does anyone know the:

SIP Proxy and

Outbound Proxy

settings to put into the advanced settings. 

Is the registrar address connect.telstra.com

Is there anything else i need - i have the authentication number an PW. 

 

I have wasted days of my life on this. 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: VPN - Connect issues

The only way to get phone working on a Telstra NBN service using a third party modem is to connect the Telstra modem's WAN port to a LAN port on the TP link modem. The VOIP service only works with a Telstra modem.

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4 REPLIES 4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: VPN - Connect issues

The only way to get phone working on a Telstra NBN service using a third party modem is to connect the Telstra modem's WAN port to a LAN port on the TP link modem. The VOIP service only works with a Telstra modem.
Level 22: Superhuman
Level 22: Superhuman

Re: VPN - Connect issues

@cf4 is 100% correct
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Coldwar
Level 1: Cadet

Re: VPN - Connect issues

Thanks CF4,

I shall reconnect the Telstra supplied modem and clutter up my desk more.
Coldwar
Level 1: Cadet

Re: VPN - Connect issues

Thanks 343,

That all the credentials i need to admit defeat.

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