tom1970
Level 1: Cadet

Velocity service running at less than 0.02kbps all week

Hi. I have had a slow velocity service all week which has made it impossible to stream or go online. I have not used all my data allowance. I have turned off all boxes multiple times and even connected directly into the Smart Modem with zero change. I thought it was maybe an outage, (which happens often sadly), and I have tried to use 24/7 chat but it does not load. Can anyone help?

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2 REPLIES 2
Support Team
Support Team

Re: Velocity service running at less than 0.02kbps all week

Hi Tom, 

 

Thanks for contacting us and sorry to hear of the trouble with your Velocity connection. We report outages or maintenance on our service status page below:

 

https://tel.st/69fk9

 

Is there an outage listed at your address?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Support Team
Support Team

Re: Velocity service running at less than 0.02kbps all week

If no faults are listed for your address on the link above, our Velocity Support teams on 1800 008 994 would be best to speak with for investigation and help.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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