Absolute horrible NBN service. The technicians and the people at NBN prefers to run test while sitting on a computer and say the test passed so the connection is good to go. However, the appointment notes clearly says that the NTD box has problems and needs to be checked on which would require a technician to come in the house and check it out. But I am guessing they are too lazy. This is the second time that has happened with the NBN appointment. We had 6 NBN and Telstra technician appointment combined so far and no one seems to solve the problem. They just want to blame each other and I as a consumer has to suffer. This is absolutely ridiculous. I called Telstra more than 20 times now and I have to explain the same situation over an over again and everyone gives a different answer but none are qualified to actually give a proper resolution. If the technician can't help nor the people over the phone. Where am I supposed to go? At this point might as well cancel the order and move on to other providers.
THE PROBLEM: WAN light not lighting. And I'm on NBN HFC connection. The technician said "it maybe due to data not flowing through from the NBN box to the Telstra modem. And yes the modem has been replaced several times.
Does anyone here actually know what the problem is and how it can be resolved?
At this point I'm basically giving up.
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It could either be the NBN NTD or the incoming connection from the street to the NBN NTD if the Telstra modem has been eliminated as the problem. Both of which require an NBN Co technician to fix.
Have you tried plugging a computer directly in to the NBN NTD? If it doesn't connect to the internet then the problem lies on the NBN side of the equation.
The NBN people already ran the test and say its passed so unlikely it would be the problem from the street. I’m guessing its the NTD box or even the d1 port of the box.
I’ve tried plugging in my computer to the NTD box through PPPOE connection but I’m unable to do it due to not having username and password.
i called them and they said wait for appointment
The people over at NBN aren’t ready to accept that its a fault in their end which is really frustrating
There is no username or password required on an FTTP connection (it's a DHCP connection, not PPPoE).
NBN Co may have even connected you to one of the other D port as well, instead of D1.
The order isn’t completed. They put my order on hold for some reason that now I can’t even use the mobile mode of the modem
I’m sorry but No, I’ve mentioned it in the post. They put the order on hold because of this problem. The problem was still there when the order was in process.
can anyone please help?
Plugging a laptop in to the HFC NTD is the same as for FTTP, it's a DHCP and not a PPPoE connection.
If you can't get a connection that way, then it is definitely going to need an NBN Co visit to figure out what is going wrong.
I’ve made a complaint. And now due to that they have run troubleshooting and found some internal problems with the IT systems (from what they said). I’m still waiting on a reply from them. But it’s still ridiculous that they weren’t able to find it before but only after I’ve made a complaint